Patient and Client's Rights

At Ganvie Home Health & Home Care Agency, we are committed to delivering care that respects and upholds the dignity, rights, and well-being of every individual we serve. Whether receiving skilled medical services or non-medical home support, you have the following rights:

1. Right to Respect and Dignity
- To be treated with respect, compassion, and courtesy at all times.
- To receive services without discrimination based on age, race, religion, color, gender identity, sexual orientation, national origin, disability, diagnosis, or source of payment.
- To have your cultural, spiritual, and personal values, beliefs, and preferences respected.​


2. Right to High-Quality Care
- To receive safe, professional, and timely care appropriate to your needs.
- To have services delivered by qualified and trained staff.
- To receive care in a clean, safe, and secure environment, free from abuse, neglect, or exploitation.

3. Right to Participation in Care
- To participate in the planning and development of your care or service plan.
- To receive a clear explanation of services, including benefits, risks, and alternatives.
- To accept or refuse care, services, or treatment, and to be informed of the consequences of such decisions.
- To designate a representative or advocate to act on your behalf, including in decision-making and communication.

4. Right to Communication and Information
- To be informed in advance about what care or services will be provided, by whom, and at what cost.
- To receive information in a language and format you can understand.
- To ask questions and receive honest, clear answers. To be notified in a timely manner of any changes in care, services, or caregivers.

5. Right to Privacy and Confidentiality
- To have your personal and medical information kept private in accordance with HIPAA and all applicable laws.
- To control access to your health records and to request corrections when necessary.
- To receive care in a manner that ensures personal privacy and modesty.

6. Right to Safety and Security
- To be protected from physical, emotional, verbal, and financial abuse.
- To be free from restraints unless authorized by a physician for medical treatment.
- To receive care in a manner that minimizes risk and promotes your overall well-being.

7. Right to Choose and Change Providers
- To select your care provider or caregiver and to request a change if unsatisfied.
- To choose who is involved in your care and who is allowed to be present during visits.

8. Right to Financial Transparency
- To receive clear information about fees, charges, insurance coverage, and out-of-pocket responsibilities.
- To be informed of any potential financial conflicts of interest.

9. Right to Make Complaints and Voice Concerns
- To express concerns, complaints, or grievances without fear of retaliation or denial of service.
- To have complaints addressed promptly and thoroughly.
- To contact the agency administrator or appropriate regulatory authorities if your concerns are not resolved.

10. Right to End Services
- To discontinue services at any time, with an understanding of the implications of that decision.

Ganvie Home Health & Home Care Agency is dedicated to ensuring every patient and client receives care with integrity, compassion, and respect. If you have questions about your rights or would like more information, please contact our office directly at 317-665-2000..