Privacy Policy

Ganvie Home Health & Home Care Services we are committed to protecting the privacy and security of our clients, patients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal, medical, and non-medical information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), relevant federal and state laws, and industry best practices.

1. Information We Collect

We may collect the following types of information:

a. Personal and Health Information (PHI)

Name, address, phone number, email
Date of birth, gender, marital status
Social Security number (as required)
Medical history and diagnosis
Physician information
Treatment and care plans
Insurance and billing details

Website and Technical Information

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Cookies and tracking data (see Section 6)

c. Employment-Related Information

For staff or prospective employees:

Résumés, applications, licensing and credential information
Background checks, references, and training documentation

2. How We Use Your Information

We use the information we collect to:

Provide home care and home health services
Coordinate with healthcare providers and caregivers
Verify eligibility and process insurance or payments
Schedule visits and manage care plans
Respond to inquiries and provide customer support
Improve service quality and user experience
Comply with legal and regulatory obligations

3. How We Share Your Information

We may disclose your information:

To healthcare providers and caregivers involved in your care
To insurance companies, Medicare/Medicaid, or third-party payers
To business associates and vendors (e.g., software providers) under binding agreements to protect your data
To regulatory authorities when required by law
To family members or legal representatives, with your consent or as allowed under HIPAA
In emergency situations, to prevent harm to you or others

We do not sell your personal or health information to third parties.

4. Your Rights Under HIPAA

You have the right to:

Request a copy of your medical records
Request corrections to your records
Request a restriction on certain uses or disclosures
Request confidential communications by alternate means or locations
File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact our Privacy Officer at the information provided below.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Secure electronic medical record systems (EMRs)
Encryption of data in transit and at rest
Limited access to authorized personnel
Employee training and confidentiality agreements

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your experience. Cookies help us understand user behavior and improve our website's functionality. You may choose to disable cookies through your browser settings.

We do not collect personally identifiable information from you when you simply visit our website, unless you voluntarily submit it through a form or communication.

7. Children’s Privacy

Our services are not intended for children under the age of 13 without parental consent. We do not knowingly collect information from minors without appropriate legal or guardian authorization.

8. Third-Party Links

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services or website after changes are made constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or your information, please contact:

Ganvie Home Health & Home Care
Attn: Privacy Officer
7212 N. Shadeland Ave., Suite 222A

Indianapolis, IN 46250
Phone: 317-660-2000
Email: info@ganviecares.com